Placing an Order

PLACING AN ORDER

1. Can I combine one delivery name and address in just one order?

Definitely! When you place your order online, you are given space to add the recipient’s name, address and phone number, along with the message to go on the card. For each item you place in the shopping cart, you will be presented with a new blank recipient information space.

2. Can I combine more than one item into one order?

Absolutely! When you place your order online, you can add multiple items to your shopping cart. After you put an item in the shopping cart, look for the link that says “KEEP SHOPPING.” It appears in the bottom left corner of the page.

3. What information do I need to place my order?

It’s easy and fun to order flowers or plants from us! Whether you order from Teleflora.com, or you phone your order, you’ll need a complete address and phone number for where you want the flowers delivered. You need to know what you want to say on the message card. And you need the information from a major credit card (VISA, Mastercard, Discover or American Express), including the billing address. If the order is for a funeral service, you need the name of the deceased and the time for a scheduled viewing or service.

4. What happens after I placed an order?

Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues. 

Your order is then sent over a secure connection to 1-800-Flowers.com. You'll receive an email confirmation once your order has been received.

5. How do I change or cancel my order?

If you need to change or cancel your order, please reach out to us immediately at 1-800-366-4000.

Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel. 

If your order is scheduled for a future delivery date, we'll do everything possible to fulfill your request. Just email us or give us a call at 1-800-366-4000.