Delivery Information
DELIVERY INFO
Here at Blooms and Fluff, we sometimes get questions in regards to our flowers arriving as buds.
In order to provide the freshest flowers possible, some of our flowers arrive in bud form to ensure a longer life, so they can blossom into the gorgeous full blooms that you see on our website.
Of course, no two flowers are the same, and each one flourishes at its own pace. So when your flowers arrive in closed bud form, it’s okay. They just need a trim and some water, and they’ll begin to bloom beautifully in no time!
1. Can you deliver at a specific time?
We can't guarantee it, but we'll do our best! Just add a note in the Special Instructions section. For example, say "deliver before 3:00 PM, she leaves work then." That way the driver will know to make it a priority.
2. Can you deliver my order today?
Need to send flowers for a last minute gift? Never fear – we’re here to save the day! As long as you place your flower order before 3:00 PM in your recipient’s time zone (Monday-Friday, 12:00 pm on Saturday and Sunday), we can get your flowers there the same day for only $1.99 extra. Order now.
3. What is the policy for late/non-delivery?
Late Delivery/Non-Delivery: Our local florists and logistics team work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.
4. What is the policy for damaged items/refunds/redeliveries and exhanges?
All of our flowers & gifts are backed by our 100% Smile Guarantee, which we're proud to stand behind. If you're not satisfied with your purchase, for any reason at all, we'll do whatever it takes to make it right. This includes offering a refund, redelivery or comparable exchange on your order. It’s all part of our promise to provide you with an excellent customer experience every single time.
5. Can you deliver to a hospital?
Nothing beats flowers and balloons to brighten a hospital room! We will deliver a beautiful bouquet or green plant to the front desk at the hospital. A hospital employee or volunteer will take it from there. Check out our sunny, cheerful selections now.
6. Will you leave an arrangement on the porch or front door?
We will, but usually we’d rather not. Hot sun, wind, freezing temps, dogs and cats can wreak havoc on your gift very quickly. Of course, we’ll honor your request if you put a note in the Special Instructions section saying “please leave it at the door if no one is at home.” Or if the shop has contacted the recipient and knows they will be home soon, they might make an exception.
7. Can you deliver to a gated community, secure building or military community?
Of course we can…with a little anticipation! Be sure you give us a daytime phone number for the person receiving the flowers. Two phone numbers are twice as nice! And put a note in the Special Instructions section of the order to let us know it’s a secure area or building. Some facilities will allow delivery to a gate guard or main office, so let us know if that’s an option.
8. What do you do if there's no one home to receive the gift when you deliver?
It depends on what YOU prefer! Usually the florists instruct delivery drivers to bring the flowers back to the shop for safekeeping. If you prefer that we leave your gift with a neighbor, in the Special Instructions section of the order type “If no one’s at home, leave it with a neighbor.” In either case, the recipient will be notified with a message on the door or a voice mail from the florist.